Privacy Policy
Introduction
At Comfy Craft, we are fully committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use and protect your information when you visit comfycraftuk.com or place an order with us. Your trust matters deeply to us and we handle your data with the utmost care and transparency.
What Data We Collect
When you use our website we may collect the following information:
- Full name and contact details
- Billing and delivery address
- Email address and phone number
- Order history and product preferences
- IP address and browser information
- Cookies and website usage data
How We Use Your Data
We use your personal data to:
- Process and fulfil your orders accurately and efficiently
- Send order confirmations, invoices and delivery updates
- Provide friendly and helpful customer support
- Improve our website, products and overall services
- Send marketing emails and offers where your consent has been given
- Comply with all UK legal and regulatory obligations
Data Sharing
We do not sell, trade or rent your personal data to any third parties. We only share your information with carefully selected and trusted partners — including payment processors, delivery couriers and IT service providers — solely for the purpose of fulfilling your orders and running our services securely.
Cookies
We use cookies to enhance and improve your browsing experience on our website. These include essential, analytics and marketing cookies. You can manage, control or disable cookies at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.
Your Rights
Under UK GDPR you have the following rights regarding your personal data:
- The right to access your personal data
- The right to correct any inaccurate information
- The right to request deletion of your personal data
- The right to withdraw marketing consent at any time
- The right to lodge a complaint with the ICO (Information Commissioner’s Office)
To exercise any of your rights please contact us directly at: info@comfycraftuk.com
Data Security
At Comfy Craft we take data security very seriously. We use secure encrypted connections (SSL) for all transactions and communications on our website. All reasonable technical and organisational measures are in place to protect your personal information against unauthorised access, loss or misuse.
Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy or as required by UK law. Once your data is no longer needed it will be securely deleted or anonymised.
Third Party Links
Our website may occasionally contain links to third party websites. Please note that Comfy Craft is not responsible for the privacy practices or content of any external websites. We recommend reading the privacy policy of any third party site you visit.
Changes to This Policy
Comfy Craft reserves the right to update or amend this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed.
Need Help?
If you have any questions, concerns or requests related to your privacy or personal data please do not hesitate to get in touch with us at: info@comfycraftuk.com
